Privacy policy

Protection of Your Personal Information

We are delighted to welcome you to our website, and we understand the importance of protecting your personal information. We are committed to respecting your right to privacy and protecting your data. This policy explains what types of personal information we collect, how we use it, and under what circumstances we may disclose it. By using our site, you agree that your personal information will be processed in accordance with this privacy policy.

Collection of Personal Information

When you make a reservation at our hotel, you will be asked to provide certain personal information, such as your name, email address, home address, date of birth, phone numbers, reservation details, and information about your events. This information is necessary to complete the transaction, process your reservations, and provide you with personalized service.

In addition, certain information is collected for payment processing, such as credit card numbers. It is important to note that it is not secure to send this information via email, text message, or social media.

Use of Information

The information you provide allows us to:

We will identify you and contact you if necessary.

Customize our service to best meet your needs.

Conduct market research to improve our services, our website, and our promotional activities.

When you make a reservation, you also authorize us to add your email address to our mailing list so we can send you promotional offers. You can access, modify, or delete your personal information at any time. If you no longer wish to receive our communications, you can click the «Unsubscribe» link in our emails or contact us directly at the following address: reception@hotel-juana.com.

Cookies and Social Media Widgets

To improve your experience on our site and optimize navigation, we use cookies and conversion tracking pixels. These technologies collect standard information, such as your IP address, browser type, browser language, and the websites you visited before arriving at our site. This information helps us analyze trends and improve the site’s effectiveness.

We use the Axeptio solution to manage your consent regarding cookies. On your first visit, a consent banner will appear, and you can choose to accept or decline the use of non-essential cookies. You can also customize your preferences and manage your cookies at any time using the Axeptio icon on our website.

Cookies that are necessary for the website to function properly cannot be disabled, but you can disable other types of cookies if you wish.

Data Security

We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure. We therefore advise you to take all necessary precautions to protect your personal data.

Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page along with the date of the update. We encourage you to check this page regularly to stay informed of any changes.

Contact

If you have any questions or concerns regarding our privacy policy, please feel free to contact us at the following address: reception@hotel-juana.com.